RETURN POLICY
ONE Performance will accept merchandise for exchange, store credit, or refund within 21 days of the date of delivery. All merchandise returned must have original tags attached, be unused in sellable condition and accompanied by proof of purchase.
The following steps apply to items purchased online and through our website only. For information on returning items purchased from a store, please continue to the next sections. To make sure we can process your return or exchange as quickly as possible, please follow these steps when returning your package:
1. Start a Return
Go to returns.oneperformance.com or My Account > Order History to initiate the return. Enter the order number and email address linked to your online order. Complete the steps online to answer your reason for return and if you want an Exchange or Refund.
2. Return Label
Download and print your return label from the confirmation page within the portal. You will receive a return initiated email to confirm your return has been initiated.
Affix the return label to the original package.
3. Get Your Return/Exchange Ready
Place new and unused items in the original package. Please do not combine separate orders into one package and in contrast, do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days.
4. Drop Off Your Package
Drop off your package at a nearby FedEx location. ONE Performance is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number. Keep your tracking number handy so you can track when your return is received. Our return window is 21 days from date of delivery.
Note:
If your return was started within the 21 days and an advisor did not get back to you until after the 21 days; your return is valid and will be honored.
If further assistance is needed, please email us at clientservices@oneperformance.com.
Refund to Original Form of Payment
Please allow 5-7 business days to process the return once it is received. You will be notified via email once processing has completed. If you requested a refund, we will refund the price of the merchandise (excluding the original shipping charges that may have been applied to your order). Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement.
Exchanges
Please allow 5-7 business days to process the return once it is received. If you have requested an exchange, it will then be shipped to you with a new email for tracking. During the exchange process, you have the option for an instant exchange if you don't want to wait for the return to be received. A hold for the amount of the new item will be placed on your credit card and the new order will be processed immediately. As soon as your return is dropped off at the carrier, the hold will be released. You will have 21 days to ship your item(s). If your return is not in transit after 21 days, your card will be charged for the full amount of the item(s).
Shop Now Return Credit
During the exchange process, you will have the option to pick a different size or shop for a completely different option on oneperformance.com. You will also have the option for an instant exchange if you don't want to wait for the return to be received. A hold for the amount of the new item(s) will be placed on your credit card and the new order will be processed immediately. As soon as your return is dropped off at the carrier, the hold will be released. You will have 21 days to ship your item(s). If your return is not in transit after 21 days, your card will be charged for the full amount of the item(s)
Select items marked "Final Sale" are considered final sale and cannot be returned once purchased. ONE Performance does not accept returns for any "Final Sale" items or from third-party retailers.
Orders can be exchanged within 21 days of delivery date. Please follow the steps above for how to start an exchange from the Return Center.
We are happy to return gifted items purchased online for store credit.
The item must be unworn, unwashed, and unused with the original tags attached. Please reach out to customer service with the Order Number of the original purchaser if you’d like to initiate a return.
For more information, please contact our
client service advisors at clientservices@oneperformance.com.