PRIVACY POLICY

PRIVACY POLICY OVERVIEW

This Privacy Policy explains how ONE Performance, LLC (referred to as "ONE Performance," "we," "our," or "us") gathers, utilizes, and shares information about you ("you," "your," or "user") when you utilize our website located at "oneperformance.com," any applications we provide (including mobile apps), along with all products and services we offer through our website and/or related apps, and our social media pages like Instagram, Twitter, Facebook, or any interactions with us (collectively known as the "Services"). We'll refer to your name, contact details, or your user account info as "Personal Information" here. Personal Information also includes data about how you use our website. We take the protection of your Personal Information seriously and are committed to respecting your privacy rights.

APPLICATION OF ONE PERFORMANCE'S PRIVACY POLICY

This Privacy Policy is part of our Terms of Use, which govern your use of our Services. Throughout this document, when we mention "use," we're referring to accessing, using, transmitting, or exchanging information, as well as the availability or use of features, functions, or activities.

This Privacy Policy covers Personal Information collected from or about you through the methods described below (see "Information We Collect" and "How We Use Your Information") to provide the Services. It applies no matter how you access or use the Services. Additionally, this Privacy Policy extends to our targeted content, like online offers and ads for products and services, which you might encounter on third-party websites, platforms, and apps ("Offer Sites") based on your online activities. These Offer Sites have their own privacy policies and terms, so we encourage you to review them before using those sites.

However, this Privacy Policy doesn't cover information collected by third parties such as our service providers (e.g., Shopify, Inc. for our e-commerce site and PayPal, Inc. for payment processing) or social media platforms. Their collection and use of your information are governed by their own privacy policies, not ours.

Also, this Privacy Policy doesn't apply to websites linked to ONE Performance's site or accessed through our Services. We may link to other websites that we think you'll find useful, but we haven't checked their security or privacy policies. If you visit those sites through our links, you're subject to their privacy policies. We're not responsible for the content of linked websites. If you have questions about their privacy or security practices, contact them directly.

ACCEPTANCE OF PRIVACY POLICY

By using ONE Performance's Services, such as our website, you indicate your agreement to this Privacy Policy. If you don't agree with these terms, please refrain from using ONE Performance's Services. Your continued use of ONE Performance's Services after any changes to this Privacy Policy implies your acceptance of those changes.

AGE OF CONSENT

By accessing ONE Performance's Services, you confirm that you are either of legal age in your state or province of residence, or if you are not, that you have obtained consent from a legal guardian for any minor dependents to use the Services.

INFORMATION WE COLLECT

Information That You Provide: We collect information that you provide directly to us. This includes when you use our website, shop with us, call us, create an account, sign up for emails, participate in promotions or surveys, connect with us on social media, reserve a ONE Performance class, seek support, apply for a job, or communicate with us. Giving us your Personal Information is your choice. However, if you don't provide certain information, we may not be able to offer you some products, services, or information.

The information you might give us includes your name, address, phone number, email, birthdate, payment details, product preferences, family details, or any other info you choose to share.

In some cases, we may collect information about others from you. For example, when you create and share a "wishlist", or decide to purchase and ship products to someone.

Information We Collect Automatically: To enhance your online experience, ONE Performance, its partners, and/or vendors may automatically gather certain details when you use our website, interact with our emails or ads, or do business with us. This includes:

  • Log File Information: We track your website usage, like the browser you use, pages viewed, access times, and your IP address.
  • Cookies: We use cookies and similar technologies to collect data such as browser type, pages visited, and actions taken on our site.
  • Transaction Information: When you buy or return something, we collect transaction details.
  • Mobile Information: If you access our site from a mobile device, we may get location and device info.
  • Information From Third-Party Sources: We also get information about you from other sources like Shopify, PayPal, Google, and your interactions with us on social media.
  • Information We Do Not Intend to Collect: When you create an account, you might provide personal details like your name and email. We don't plan to collect or keep records of sensitive personal information, minority status data, or info from third parties not covered by this agreement. We don't knowingly contact or collect info from minors. Our services aren't meant for minors.

INFORMATION WE DO NOT INTEND TO COLLECT

When you sign up or create an account on our website, you might share details like your name, email, password, birthdate, and other relevant information. ONE Performance doesn’t plan to gather or store any sensitive personal data, details about minority status, or information from third parties unless explicitly mentioned in this agreement. We won’t knowingly communicate with or gather data from individuals below the legal age of adulthood in your state or province. Our services are not designed to request information from under the age majority in your state or province.

SECURITY OF PERFONAL INFORMATION TRANSMISSION

Sending information over the Internet or via email isn't entirely secure. While we'll make every effort to safeguard the Personal Information you send us, we can't promise absolute security for data transmitted to our site. Any transmission is done at your own risk. Once we receive your information, we'll employ reasonable methods and security measures to prevent unauthorized access.

HOW WE USE YOUR INFORMATION

We may use your personal information to provide products and services and to support our business functions. Here's how we might use this information:


Provide, Improve, and Develop ONE Performance Website

  • Enhance and develop our website.
  • Deliver services to you.
  • Process and complete your orders.
  • Offer customer support.
  • Enhance and safeguard our website and user experience.
  • Communicate with you about products, services, updates, and more.
  • Improve shopping experiences.
  • Organize events and promotions.
  • Help you share information on social media.
  • Administer contests and promotions.
  • Understand your shopping preferences.

Create and Maintain a Trusted and Safer Environment

  • Prevent, detect, and investigate fraud and security breaches.
  • Conduct security assessments.
  • Verify information.
  • Protect the rights, property, and safety of ONE Performance and others.
  • Comply with legal obligations.
  • Resolve disputes and enforce agreements.

Provide, Personalize, Measure, and Improve Advertising and Marketing

  • Send promotional messages and marketing information.
  • Personalize and improve advertising.
  • Administer promotional activities.
  • Tailor promotions based on your preferences and interactions.
  • You can opt-out of receiving marketing communications.

Other Purposes

  • With your consent.
  • To protect vital interests.
  • For tasks in the public interest.
  • For our legitimate interests, such as maintaining records, providing services, preventing fraud, and participating in legal proceedings.

We use your information responsibly, prioritizing your interests and legal rights.

HOW WE SHARE YOUR INFORMATION

We at ONE Performance value your privacy and want you to understand how we handle your information. Here's how we share your personal information:

  • Brands: When you give your personal information to one of our brands like Color Image Apparel, Inc. (ONE Performance, BALMIER, or Alphamare), we might share it with our other brands.
  • By You: If you post something on our website, other websites, or public places like our social media pages, blogs, or online reviews, your information might become public.
  • Third-Party Services: We share your info with companies we work with, like those who host our website, process payments, or send out products. They can only use your info for what we need them to do.
  • Partnerships: Sometimes, we team up with other companies to offer you stuff like products, services, contests, or promotions. In these cases, we might share your information.
  • Social Media Sharing: If you connect your customer account with your social media, we might share some info with your social media provider as per their privacy policy.
  • Legal Area: We might share your info if the law requires it, or if we need to protect our rights or someone's safety.
  • Business Changes: If we sell or merge our business, your info might be part of the deal.
  • Other Disclosures: Sometimes, we might share your info with our legal or professional advisors. We do this to help our business, but we'll always respect your privacy.

Rest assured, these third parties can't share your info independently. We take reasonable steps to make sure they respect your privacy and follow the law.

HOW DO WE KEEP YOUR INFORMATION

We'll keep your personal information as long as needed for the reasons we collected it. This could be for providing services, our legitimate interests, or to follow the law. We'll hold onto it as much as allowed by law. We might delete it at our discretion, so it's smart to keep your own records and not rely solely on us.

We'll regularly review the information we have. When there's no longer any need for us to keep it, we'll either securely delete it or make it anonymous. Even after deletion, some information might remain in our archives.

HOW DO WE PROTECT YOUR PERSONAL INFORMATION

We've taken steps to keep your personal information safe. This includes physical, technical, and operational measures to prevent unauthorized access, misuse, loss, damage, or destruction of the information we collect online.

We limit access to your personal information. Only ONE Performance staff and necessary third-party service providers will have access, and only for specific reasons related to providing our services.

We use technical measures like passwords to protect your data and the systems where it's stored. However, please note that information sent over the internet or electronically may not always be completely secure. We recommend avoiding sending confidential information via email. If you do send sensitive information, understand the risk that a third party could intercept it.

When you shop with us online, we protect your orders and personal information using Secure Sockets Layer (SSL) technology. This encrypts data transmitted between your computer and our servers, and then stores it securely. You can verify if you're on a secure server by checking for SSL indicators in your browser window. Some browser versions and firewalls may not allow communication through secure servers, ensuring you won't accidentally place orders over an unsecured connection.

LOCATION OF YOUR PERSONAL INFORMATION / YOUR CONSENT

You're giving ONE Performance the following consent regarding your Personal Information disclosed for providing goods and services:

Consent to Transfer and Disclosure of Personal Information: ONE Performance operates in the United States ("U.S.") and follows U.S. laws (which may differ from those in the European Union and other areas). We will store and handle your information according to this Privacy Policy in the U.S. We conduct business in various countries. For instance, our e-commerce store is hosted by Shopify Inc., a Canadian company. Shopify's platform allows us to sell products. Your data may be stored by Shopify outside your location.

You agree that ONE Performance and those we share your Personal Information with ("Recipients") may disclose, transfer, process, and store your Personal Information outside your country to our affiliates, sponsors, partners, and other third-party service providers for purposes described in this Privacy Policy. Some recipients of Personal Information may be in countries with different data protection standards. By submitting Personal Information or using our Services, you consent to such disclosure, transfer, process, and storage, subject to applicable laws, including access by law enforcement and government entities.

If we transfer Personal Information outside the U.S., we'll ensure it's protected similarly to U.S. standards. We'll use legally recognized safeguards:

  • Transfer to a non-EEA country with similar privacy laws.
  • Implement a contract requiring the recipient to protect data as per EEA standards.
  • Transfer to organizations in the Privacy Shield framework, ensuring data protection standards similar to the EEA.

Consent to Electronic Notice of Security Breach: We'll take reasonable steps to secure your Personal Information. If there's unauthorized access or security breaches, we (or Recipients) may provide notice by posting on our website or emailing you. You agree that notice to you counts as notice to others you represent, and you'll pass it on to them.

YOUR OPT-OUT CHOICES

We work with other companies like Google and Facebook to handle our ads on various websites. These companies may use cookies or similar tech on our site and others to show you ads based on what you're interested in, or to link back to our site. To learn more about how this works, you can check out the Network Advertising Initiative's page. You can choose to not see some of these ads by clicking here or adjusting your browser settings to block cookies or notify you when one is set. If you're in the European Union, you can click here to opt out of this kind of advertising.

If you don't want ONE Performance to email or send you mail about our company or services, you can decide not to give us your personal info, though you might need to for purchases or certain features on our site. You can also manage, correct, or update the info you've given us by logging into your account and clicking on "Settings". If you choose not to give us certain info, you can still use most of our site, but you might not be able to access areas that need account registration.

If you've previously agreed to get marketing emails from us, you can change what you want to hear about by clicking the preferences link in the emails. You can update your preferences anytime.

If you'd rather not get marketing emails from ONE Performance, simply click the "unsubscribe" link at the bottom of any of those emails. Even if you opt out of marketing emails, we might still send you other messages like purchase receipts or info about your account

YOUR RIGHTS REGARDING YOUR PERSONAL INFO

EU Privacy Rights

If you live in the European Union, according to ONE Performance's policies, you have the right to check, correct, or request deletion of the personal info we have about you under certain situations. You can also limit, restrict, or object to how we use your personal info in certain cases. You might also have the right to ask us to send your personal info to another party, as allowed by data privacy laws. For more details on your rights, check out this link EU Commission.

If you want to check, correct, delete, limit, restrict, or object to how we use your personal info, or if you want us to send it to someone else, you can contact us at clientservices@oneperformance.com or write to us at ONE Performance Group, Inc., ATTN: Data Protection, 6120 Reese Rd. Suite 112, Davie, FL 33314. To make sure it's really you, we'll need to verify your identity before we make any changes or delete your data.

When you get in touch, we'll respond as soon as we can, usually within a month. If your request is more complicated, it might take up to three months, but we'll definitely respond within that time frame. Most requests won't cost anything, but if it's a big request, we might ask for a reasonable fee. We might also need you to prove it's really you before we give out any info.

COMPLAINTS

If you have any concerns about ONE Performance's handling of your Personal Information, please email us at clientservices@oneperformance.com or send a letter to ONE Performance Group, Inc., ATTN: Corporate Complaint, 6120 Reese Rd. Suite 112, Davie, FL 33314.

Please be aware that if you reside in the EU, you may have the right to file a complaint with a supervisory authority in the EU responsible for safeguarding Personal Information in your country of residence or employment, or where you suspect a breach of data protection laws has occurred. You can find out more about these rights at EU Commission.

Customers in the United Kingdom can reach out to the Information Commissioner's Office by calling 0303 123 1113 or using the live chat service on the Information Commissioner's website www.ico.org.uk.

CONTACT US

For further details about our privacy practices or to request the deletion of your Personal Information, please don't hesitate to contact us at clientservices@oneperformance.com.

ONE Performance Group, Inc.
6120 Reese Rd.
Suite 112
Davie, FL 33314

CHANGES TO THIS PRIVACY POLICY

ONE Performance may update this Privacy Policy periodically to reflect our current procedures. Any changes will be published on this website and will take effect upon publication unless otherwise stated in the notice. We advise you to review the Privacy Policy regularly to stay informed about the current terms and conditions applicable to you. By continuing to use our website after the changes become effective, you agree to abide by them.

For more information, please contact our
client service advisors at clientservices@oneperformance.com.